Review: Momomango – Korean Skincare for Canada and the US
My small order from Momomango and the cute note at the bottom of the box.
I’m a girl But I’ve always been an odd mix of tomboy and girly-girl. The tomboy part has always been there – I love sports (watching and playing), especially hockey and baseball; I love camping and the outdoors; and I have absolutely no problem baiting my own hook while fishing! The girly-girl part has developed over time – I refused to wear pink throughout my entire childhood and didn’t really start to wear heels until I lived in Korea. But I’ve always loved make-up, skincare and nail polish! In fact, I own more nail polish than most salons (not necessarily something I’m proud of, but nonetheless, true).
So when I moved to Korea to teach English, I quickly learned that I was living in make-up & skincare nirvana! The Face Shop, Skin Food, Banila, Etude House and more… there was a make-up & skincare shop on every corner. And the prices were amazing! Plus the quality rocked, especially considering the prices – everything was the same quality or better than drugstore cosmetics in Canada but way cheaper. $1.50 nail polish in Canada is crappy quality but 1500won ($1.50) nail polish in Korea is similar quality to $5.00-$8.00 polish here. Needless to say, I bought a lot
But it wasn’t just the prices I loved; it was the fantastic customer service that Korea is famous for. Someone is always there to help you or offer advice and regardless of what you purchase – whether 5,000won ($5.00) or 30,000won ($30.00) – you always get free samples. I got so many free samples of face cream that I didn’t have to buy any for six months! And I loved the makeovers from Banila!
So when it was finally time for me to come home, I stocked up on all my favourites. My local Face Shop, Skin Food and Banila stores (I was never really an Etude House or Innisfree fan) must have thought I was buying out the store! Yeah, I really bought that much! But I’ve run out of everything over the past year and have been looking into different ways of buying the products I don’t want to live without. The latest place I’ve shopped for Korean cosmetics and skincare was Momomango.com.
What to know what I thought of Momomango.com?
First of all, they are a relatively new online company based in Toronto which has grown quite a bit in the past six months. When I first visited their website in September 2011, they didn’t carry that many products but welcomed recommendations from customers and website visitors (in fact, they still do). Since then, they’ve grown to carry not only more products but also products from Etude House and Innisfree (The Face Shop and Skin Food were their first lines).
I love how responsive they are to their customers! I made a suggestion that they should carry The Face Shop’s Clean Face Spot Clear Intensive Patch because they are the absolute best product ever for anyone who has the occasional breakout of acne. A couple of months later I received an email from them letting me know they were now carrying the patches! So I, of course, ordered them (along with two other items I love) in my test run.
- Great customer service – I loved that they remembered what I suggested and let me know when they started carrying it. There was also a cute little note inside the package.
- Growing product selection – Every time I visit their website, there’s new products. This is fabulous, especially when coupled with how responsive they are to carrying the products their customers and visitors want.
- Quick delivery – My package arrived within a few days. I realize that it was only going from one part of Toronto to another part but not every company has a quick turnover.
- Easy-to-use website – very straight forward (for the most part) and easy to navigate.
- $5.00 off coupon if you sign up for their non-existent newsletter.
- Social media use – they use social media, Facebook especially, well to promote themselves.
- No makeup or nail polish – They have a “make-up” category but it’s filled with BB cream and there’s a “BB cream” category so having it in this category is irrelevant. Don’t have a “make-up” category if you don’t carry make-up, it can always be added later.
- No samples or freebies with order – This was quite surprising considering it’s such a staple in Korea and most other online sites offer it (usually for after a certain amount for the online sites). I’m not saying they have to offer as much as they do in Korea but since most people who buy Korean cosmetics and skincare expect it, it would be a good idea to offer something.
- Non-existent newsletter – I was looking forward to seeing it but since I signed up in September 2011 and haven’t received anything yet, I’m thinking it’s a “work-in-progress”. But if you have a sign up for a newsletter, you should actually have one.
- Receipt is a little confusing – I paid using Paypal and the receipt I got via email from Momomango had the tax added onto each individual item instead of in its own line after the subtotal. This lead to a moment of confusion where I thought I was being charged more before my math skills clicked and I realized what happened. Changing their receipt style would easily fix this confusion.
All in all, I happy with my purchase and will probably shop there again, although it won’t be my primary source of Korean cosmetics and skincare – the selection is still too limited compared to other places. Stocking make-up (and nail polish) would definitely entice me to return. However, since they are a new company, I’m sure they will continue to improve and grow and I will keep checking back.
Want to know what I bought? Check back soon for my review of the three products from my order.
What about you? Have you shopped at Momomango.com? Where do you buy your Korean cosmetics and skincare in Toronto?
[Please note: all prices and currency conversions are approximate.]
Postscript – added on Jan. 25, 2012
Remember how one of the things I loved about this company was their great customer service? Well, last night I received an email reply from them and it’s a great example of how they listen and respond to their customers. I putting it – in its entirety – here (with their permission) for you all to read.
We just came across your review on momomango on your website and we really want to thank you for your feedback! We will link to it via our social media means :)
We are very glad that you are happy with our customer service, delivery, and growing product selection. To address your improvement opportunities, we will be removing the makeup category until we actually order in some makeup, and we have fixed our receipt system. In terms of the newsletter, we did send one out in June, August, October, and November, so we will check to make sure that you are on our database!
We are definitely considering adding make-up and nailpolish in the future. If you have any specific requests, please let us know! We are also looking into getting some samples for our customers and hopefully will be able to in the future.
Thanks again and have a great evening!
And that’s the reason – along with carrying products I love – why I will shop at Momomango.com again!