I’ve been going to the Aveda Institute in Toronto on 125 King Street East for about 2 years. I started going when I moved back to Toronto from Korea for two reasons. First, the students aren’t afraid to try something different so when I went in with shoulder length hair asking for a pixie cut, I got a cute pixie cut (that doesn’t always happen in other salons, some stylists are afraid of big changes). And of course, it’s cheaper that any other good salon in Toronto which appealed to me while I was a grad student. I’ve always been happy with my cuts and service, and have recommended them to friends and co-workers.
That is, until now.
Now I’m pissed! Actually, I’m doubly pissed! First, I’m angry at the absolutely shoddy service I received at my last appointment (Wednesday, June 8th at 11:00 am). And second, I’m super annoyed that I now have to find a new salon. I liked going there and it’s difficult to find a good salon with decent prices and imaginative stylists. Grr… I hate that I was put in this position!
So, what happened? Well, I booked an appointment to colour my hair thinking I wanted a change for the summer – I was planning on going auburn. But when I arrived and sat in the chair, I was told that they didn’t book enough time to change my colour. I booked an appointment to colour my hair and they don’t book enough time, I was flabbergasted!
The student was apologetic and offered me another service – highlights – which I didn’t want. She then offered to re-book my appointment – the next available time being Saturday, July 2nd a bloody month away, summer will be half over by then. I was so angry by this point that I was mute with it, which is totally unusual for me. In retrospect, I should have asked to speak to her manager/supervisor but no, I just left after booking the July 2nd appointment.
But the more I thought about it on my walk home, the angrier I got. It wasn’t my fault that they didn’t book enough time – I have dark hair, they should have either booked 3 hours or asked more questions when I originally booked the appointment. I wasted two hours of my random day off because of the receptionist’s incompetence – if it takes longer to change certain hair colours than that’s a question that she should have asked! And the student should have offered me something to make up for my wasted time – not just try to sell me something I didn’t want. All in all, an incredibly disappointing experience – and one I will share with everyone I talk to. Horrible customer service from the Aveda Institute on King St. E. in Toronto!! And my hair still needs to be coloured 🙁 Maybe I should just go back to doing it myself?!?